Health & Wellbeing Poverty & Inclusion
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Age UK Exeter

Impact Report 2024–2025

Age UK Exeter supports people over 50 across Exeter through a range of person-centred services. In 2024–25, the charity made 2,800 contacts per month, secured £361,342 in benefit entitlements in six months, helped 600 people return home after hospital, and supported 354 clients through its Enabling & Home Support Service. Delivered by 51 staff and 99 volunteers, the charity reached people facing isolation, digital exclusion, and health challenges in a city where 33% of the population is over 50.

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Key Metrics

Key Metric 1 2,800 contacts per month with older people across all services; 600 people supported through the Hospital to Home service (April 2024–March 2025)
Key Metric 2 £361,342 in benefit entitlements secured for clients in a six-month period through the Information & Advice service; 580 individual clients supported (June 2024–June 2025)
Key Metric 3 354 Enabling & Home Support clients; 285 Handyperson clients; 139 Volunteer Visiting clients; 86 Daycare clients; 27 Budding Friends clients supported in 2024–25

Key Outcomes

  • 580 Information & Advice clients supported with 2,283 contacts in the year June 2024–June 2025; 338 were first-time clients accessing the charity's services
  • Enabling & Home Support Service enabled a client with a leg amputation to lead the Festival of Devon in the 1920s project, resulting in a British Association for Local History Outstanding Individual Contribution award and election as a Fellow of the Royal Historical Society in 2025
  • 26% of 2024 survey respondents identified digitalisation as a key challenge — just below health concerns and above loneliness — reflecting the charity's focus on digital inclusion alongside practical home support

Geography

South West

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Age UK Exeter

Impact Report 2024–2025

2025 Free
Impact Snapshot
2,800 contacts per month with older people across all services; 600 people supported through the Hospital to Home service (April 2024–March 2025)
Key Metric 1
£361,342 in benefit entitlements secured for clients in a six-month period through the Information & Advice service; 580 individual clients supported (June 2024–June 2025)
Key Metric 2
354 Enabling & Home Support clients; 285 Handyperson clients; 139 Volunteer Visiting clients; 86 Daycare clients; 27 Budding Friends clients supported in 2024–25
Key Metric 3
580 Information & Advice clients supported with 2,283 contacts in the year June 2024–June 2025; 338 were first-time clients accessing the charity's services
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